Terrible service

I called Makro to find out if my makro store card was closed after settling it in August 2020. I Spoke to Ayanda from Makro RCS and gave authorisation for her to speak to my wife after confirming that I am the account holder, she refused and advised that I need to write a letter giving my wife authorisation. I then asked if the account was still active she said yes but I will have to visit the store to lift the hold I could not understand why.? I asked if I can rather close it she then said 'wait I will call my team leader to close the account, now before I could respond she put me on hold for more than 5mins and I hanged up. I called back again and this time I was waiting for more than 10mins, when I finally got through I spoke again to Ayanda and I asked to speak to her team leader she said that his not in (remember on the first call she said "wait let me get the tmld to close the account) I asked to speak to her manager she said that he is also not in I than asked for her superiors name. She said Keshes James I also requested that she gives me her surname as well she said no she can't do that..... I thought ok if thia is how they treat their clients with no service what so ever which doesn't make sense because I'm trying to use their credit facility? Why wouldnt they want me as a client after all these years. So I will be closing my game account as well in march 2021 when I receive my bonus to cut all ties with RCS because of their employees. I hope this review will help their service in the future. WORSE SERVICE EVER