1 reviews | Active since Apr 2014
Terrible service
March 2022, bought a Hisense dishwasher, which came with the standard warranty. Paid for an extended warranty as well, valid till 2027. We are now in May 2023, it's just dead. Won't even power on. I've phone the cape gate branch where it was purchased 7 times, and they keep saying they'll phone me back, but don't even take down my number- or take it down and never phone, or most recently, take my email address with promises of an email to arrange for a technician to be sent out. I've been without a dishwasher for over 3 weeks now!!!! What is the point of paying for a warranty if this is the level of service received? And if I get someone out privately, I forfeit my standard and extended warranty! @makro can someone please sort this out!!!!!!!
How hard can this possibly be? I even offered to send copies of everything to you, yet still no response. Made your money off the item, and more money on the extended warranty, and appears to be looking for every possible way to not honor it.
Unacceptable Makro. Whether you can locate the invoice on your systems or not, is not my problem. I am able to provide you with my copies, which includes everything you need, where it was purchased, when it was purchased etc. I've spoken to Mutual & Federal (Makrosure cover) they've confirmed everything is still valid on their side - its just that the extended warranty is not in effect yet that they aren't able to assist.
So everyone can find confirmation that this product was purchased from you - except you. and we have to be inconvenienced as a result.
How hard can this possibly be? I even offered to send copies of everything to you, yet still no response. Made your money off the item, and more money on the extended warranty, and appears to be looking for every possible way to not honor it.
Unacceptable Makro. Whether you can locate the invoice on your systems or not, is not my problem. I am able to provide you with my copies, which includes everything you need, where it was purchased, when it was purchased etc. I've spoken to Mutual & Federal (Makrosure cover) they've confirmed everything is still valid on their side - its just that the extended warranty is not in effect yet that they aren't able to assist.
So everyone can find confirmation that this product was purchased from you - except you. and we have to be inconvenienced as a result.