Terrible service

Terrible returns service from Makro.

After attempting returning my childs school bag (2 -3 months after purchase) @ Makro centurion for another of the same item, they refused to do this and it had to be sent back to the supplier for an evaluation. I then was told that the repair would cost me R230.00. I paid the money and waited.

When the bag eventually came bag after repairs, it was NOT repairds as per what was agreed. They refunded the R999.99 that I paid for the bag but not the R230.00 that was paid for the repairs. (Why could they not have done this in the first place since it was so easy for them to do in a few minutes).

Could not use the credit to buy as new bag as your store had nothing appropriate.

I have the email trail for this, no one replies to the mail RE the refund. Lwando Matiwane is the one that is supposed to be handling this. Your store managers are never in store when you need them.

I don't know why you even list phone numbers on emails or on websites because none of them results in you actually speaking to someone.

I WANT MY REFUND THAT IS DUE TO ME !