Terrible Service

The most disgusting service ever. On the 20th of July 2020 i bought a TV from Cape Gate online. It was delivered to my 2nd house on the 25th of July 2020. On the 7th of August when we arrived at the delivered address we saw that the box was broken on the top left hand side and took some picture before we open the box. The courier company also took some pictures of the broken box and they did report it to their own company. On opening the box we found that the TV was broken and we proceeded to logged a call to Makro Cape Gate. After many many many calls and no response from Cape Gate we called the national number and complaint to them again. The lady on the phone at the "nation online care center" did not really care and said that we must wait for Cape Gate. We tried to call Cape Gate again and again and still they haven't called us back once. Finally we got through to Cape Gate and logged a call with the Ref No: 933901 and after almost a month nothing has happen. Makro did not call us once to ask what has happen or to explain the process forward. We even compliant on twitter and that did not resolve anything at all. A terrible experience......no customer care service at all. Where to from here? National Head Office can you please respond?????