1 reviews | Active since Aug 2015
Terrible service
terrible service- i bought a fridge online last week Thursday. when i called to follow up on Friday they told me my fridge would arrive Monday 8/7/2019- I then called Yesterday to find out what time it would arrive- i was advised by Mpho they don't have the fridge in-store and need to order it. She then advised that today she would have it sorted out. i then called in and spoke to Rina. she advised me that Mpho does not have a phone and i cant talk to her. they will call me back. nobody could answer me as to when the fridge will be delivered. why allow a customer to purchase a fridge online if you DON'T HAVE IT IN STOCK!WHY DOES YOUR MANAGER NOT HAVE A PHONE????THIS WILL BE THE LAST TIME I PURCHASE ANYTHING FROM MAKRO
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for the inconvenience this has caused. Please be advised that we will contact Mpho and ask her to urgently advise in this regard.
As soon as we receive feedback we will contact you.
Kind Regards,
Makro Hellopeter Team
Best regards,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for the inconvenience this has caused. Please be advised that we will contact Mpho and ask her to urgently advise in this regard.
As soon as we receive feedback we will contact you.
Kind Regards,
Makro Hellopeter Team
Best regards,
I had just called again. and they cant find my ref number on the system. this is very concerning. and i had just checked. i purchased the fridge on Wednesday and not Thursday.
I had just called again. and they cant find my ref number on the system. this is very concerning. and i had just checked. i purchased the fridge on Wednesday and not Thursday.
Kindly be advised that the contact center will not have a reference for you as you were calling the store's Online manager directly and not through the contact center. The store and the contact center use different reference systems however we are on top of your query and we will revert with more information as soon as it is received.
Kind Regards,
Makro Hellopeter Team
Best regards,
Kindly be advised that the contact center will not have a reference for you as you were calling the store's Online manager directly and not through the contact center. The store and the contact center use different reference systems however we are on top of your query and we will revert with more information as soon as it is received.
Kind Regards,
Makro Hellopeter Team
Best regards,
thank you so much, Mpho has called me back with feedback. She assured me the fridge will be delivered Friday.
thank you so much, Mpho has called me back with feedback. She assured me the fridge will be delivered Friday.