SB
Stephanie B
1 reviews | Active since May 2019
06 May 2019, 12:28
Terrible service
I went to purchase an Acer Predator laptop of R17 999 for a DEMO unit because there was no stock. After trying to play games on the laptop the power supply kept switching off after investigating I got in contact with Acer they notified me that I had received the incorrect power supply as mine is 135 W and it is suppose to be a 180 W after going to Makro twice to have them rectify their mistake but to no avail as nobody gets back to you!!! And why is the price on your online store R15 999? Obviously to avoid customers!
Helpful (0)
Replies (1)0
Replies (1)
Makro's replyOfficial
07 May 2019, 11:00Good day Wouter, Thank you for your feedback.
We are sorry for the experience and service you received with regards to the laptop you purchased from our Makro store. We understand your frustrations as it did not meet your expectations.
Kindly be advised that your feedback was forwarded to the relevant department at the store and our suppliers for this to be looked into.
We will be calling you in the course of the day to assist and look forward to a speedy resolution. Kind Regards Makro Hellopeter Team.
We are sorry for the experience and service you received with regards to the laptop you purchased from our Makro store. We understand your frustrations as it did not meet your expectations.
Kindly be advised that your feedback was forwarded to the relevant department at the store and our suppliers for this to be looked into.
We will be calling you in the course of the day to assist and look forward to a speedy resolution. Kind Regards Makro Hellopeter Team.
Best regards,
Makro's reply07 May 2019, 11:00
Official
Good day Wouter, Thank you for your feedback.
We are sorry for the experience and service you received with regards to the laptop you purchased from our Makro store. We understand your frustrations as it did not meet your expectations.
Kindly be advised that your feedback was forwarded to the relevant department at the store and our suppliers for this to be looked into.
We will be calling you in the course of the day to assist and look forward to a speedy resolution. Kind Regards Makro Hellopeter Team.
We are sorry for the experience and service you received with regards to the laptop you purchased from our Makro store. We understand your frustrations as it did not meet your expectations.
Kindly be advised that your feedback was forwarded to the relevant department at the store and our suppliers for this to be looked into.
We will be calling you in the course of the day to assist and look forward to a speedy resolution. Kind Regards Makro Hellopeter Team.
Best regards,