Terrible service

On the 6th of February 2019, I bought a product from makro, online method, the delivery date for the product was 3-5 days after purchase, which should have been on the 11th of the same month, I started calling in on or before that day to check on the progress, In the beginning the agents would say the product is not available at a certain store they made a note to check stock availability at the other store, which took a week and I had to call in everyday to check on the progress of that request to the other stores, where they also say the store has not responded we sent them an email. I then decided to call in and the first question I asked was "could you please check if you have stock of this product anywhere in south africa?". I was given the response that product is not in any store countrywide, then I explained to the lady that I have been waiting for that product for a while. I asked every agent to please contact me with any updates, none called. One agent said they realized there is no stock and and they will contact the supplier and it could take about a month, The other said the opposite, If memory serves me well, I only got 3 or so calls during the entire wait. And so today I receive an email saying my order has been cancelled and the money will be refunded. I find this to be disturbingly disappointing, I have now incurred a lot of unnecessary costs in trying to find out when my order will be delivered, had i been told from the beginning i would have looked elsewhere for the product and would not have incurred all this extra costs. i see no justifiable reason why Makro should string me along like this...