Terrible service.

I ordered a fridge on the 26th October 2018 which was delivered damaged. I have called the Makro customer line repeatedly to arrange for this item to be taken back and replaced. Every time I call they say they will arrange for a replacement but today on the 5th December I am still sitting with the same damage fridged despite having paid a full amount and delivery for the fridge. I spoke to Nthabeleng Tikoe on their customer care numerous times and I have sent numerous follow up emails requesting feedback from ********** without getting a response. I escalated the matter to one of the branches and they referred me to Moeketsi Molupe who is from the branch that the fridge came from. It was on the 19th November when I spoke to Moeketsi who promised that the fridge would be collected on the next day and he failed to provide feedback on this matter. On our telephonic discussion, he said he will call me the next day to inform me when the drivers are coming and I have never heard anything from him. I am so disappointed with the level of service at Makro. Today on the 05 december 2018, I called the call center again and spoke to Mazwi Ndlovu and requested to speak to a manager or supervisor to which I am told there is no supervisor available; the service is so poor that the managers are too busy to take calls from customers.