Terrible Service

Went to Makro Alberton 12/01/2018 to buy a specific bottle of Avontuur Brandy as a gift. They were low on stock and eventually managed to locate this specific brandy in one of the isles where the boxes are stored. It was not one of the off the shelve bottles of brandy, it was one that someone needs to get for from a cupboard. Since I was looking for a brandy with a nice presentation box, I settled on this, and the sales guys opened the box to check if the bottle was fine. After giving the person the gift I was told that the bottle was not sealed. Called Makro 15/01/2018 12:20pm spoke to Lucky. The reason for my call was to advise them that the bottles were not checked properly, maybe it couldv'e been the one I purchased or possibly all of them were like this and maybe they should check them. His response was that they cannot check every single bottle in the store and there is no way I can return the bottle as possibly it was consumed. I am not a liquor storage expert nor can makro expect their clients to be. Furthermore the person that got me the bottle checked it and gave me the go ahead to purchase. He then advised that this is the way the supplier sent the item, Makro receives and puts it on the shelves. So basically its a catch22 come buy from us but we wont be held liable for anything we put on the shelves, nor will we entertain any returns. The conversation went on for 20minutes, with both of us shouting I eventually told him that I will go to the company directly and raise it accordingly, maybe they would be more open to hear me out.