Terrible service

I bought an item on-line in 22 November 2017 and almost 3 weeks later I am still waiting for the item to be delivered. Even if delivery is late it customers should not be expected to wait more then 7 days especially for a local item. All you get from Makro is a automated apology email with no time / delivery expectation. They do not even bother to call you and apologize. Tried calling them and can't even get through. They should not bother offering a delivery service if they can't even uphold the service delivery.