Terrible Service

As a mother od two kids who earn min wage as well as does nor get a christmas bonus from the firm i work for i decided to do some online christmas shopping at makro on their black friday deals to save some money. A week and a half later i call makro to find out how much ,longer delivery will take only to be told sorry they have no stock left of the goods,i ordered. No phone call or email from them notifying me of this. I also battled to get through to them om the phone and held on for ages or just kept on getting cut off. They say they not sure how muxh longer it wil take to get stock and may not even be before xmas. So what about my gifts i bought? They had no problem taking my money despite having no stock. Then im told it will take 14 working days for them to refund me my money. I now dont have any more money to buy my children any more gifts for xmas and clearly wont be getting my goods or refund before christmas. So now my kids have no gifts....thanks makro for your impecable service ! Will never shop at your store ever agian