TERRIBLE service

It comes as no surprise that all your review are negative, as your customer service is so incredibly poor. I don't often purchase on HP, especially due to the fact that the staff are so enthusiastic to have you open the account to reach their sales targets only to find that after that, they couldn't care less. In your case, they weren't even very helpful in opening an account in the first place... After I spoke to a lady over the phone, Mikayla, I was told that she would send me an application form so I can complete it and return it together with my supporting docs to see if I qualify as I haven't made any debt in a few years, but I keep an eye on my credit rating and all seems in order. I gave her my email address and after 2 hours I decided to phone back as I hadn't received any response. When I spoke to her, I was told that I had to be present in the store. I do understand this as I had been working for a finance company over 5 years. However, I only wanted to have the application done this way as I work and stay quite a distance from your store and would bring all the originals with me, I was pretty sure I'd be approved. Never the less, I then asked her if I only needed my 3 payslips and ID as per your online adverti*****t. She confirmed. I then made the trip there the following day, having to ask to leave work early. When I got there the lady I spoke to (someone else) was stuffing her face behind the desk, quickly wiping her face when she saw me progressing their way. I told her that I did the approval via sms and would like to apply for finance, I don't want the Makro card. Without even asking me what I would like to purchase, I was asked which bank I bank with, I informed her and was told that I need stamped bank statements. This was already past 5pm, meaning all the banks where closed and I would have to come all the way back not even knowing if they had stock of my desired item. Not to mention the fact that I had my payslips, ID and monthly statement with me they were just not stamped. I would have told her this was her approach and assistance not so unprofessional. I took my things and left. I do not complain about service often, but your staff are costing you money. Especially in this day and age where people can not always afford to buy things cash. I went to Game at Greenacres and the very next day I have everything at home. THAT is what you call service. Even though they were a little more expensive, I would gladly pay a little more and know that my credit and I are well looked after. Also, I felt the need to commend them for excellent service after having to deal with your staff. Please give them some customer service training :)