TERRIBLE SERVICE

On the 23/09/17 I purchased a Wolf 43cc Brushcutter & a Ryboi Universal Trimming Head.My husband on the 24/09/17 tried to assemble & it did not work.Morning of the 25/09/17 he waited outside the Makro store until their open as he was in need of the machine for work that morning to see if anyone would be able to see what could be the problem as it was brand new & never been used.Some staff are currently striking & been a public holiday so he was told there was no one except the refunds clerk who called a buyer to have a look.When we purchased the item the sales person is very quick in promoting the item but no one is around to assist there after. If the machine had been used & then there was a problem I could understand,the return clerk Davita advised my husband that she will get hold of the supplier & advise him this morning as she first said up tp 7 days to get back to him.he had wasted 2 full days off work & there had been no solid feedback from anyone in store to solve this.I have been calling since this morning to Makro been pushed to different people & having to explaining everytime. I just needed someome to give me my money back instead until noon was still awaiting for the supplier to come to them to view the machine, then after numerous attempts & phone calls even willing to speak to the Executive I was informed that it had been possible for Wendy (the Superior of refunds) to take pictures of the machine & send it to their supplier who advised to give us a refund.What service is this???I will never ever go back to Makro, they should have tried to even see what the problem with the machine is immediately or had given us a new one until they solve the issue with their supplier but telling a customer to wait until their supplier comes into the store & all superior personals are not available.