YI
Yunes I

1 reviews | Active since May 2016

13 Jan 2017, 12:20

Terrible Service

<p>I placed an online order on the 9th December, the order arrived two weeks later incomplete. I canceled the order and had to send documents several times so that I may get refunded. Well I still have not received my refund and after phoning to follow up, I get told the same storey; "I will call you back" However no one returns my calls! </p>

0
Replies (1)
Makro
Makro's reply19 Jan 2017, 08:42
Official

Thank you for informing us why our service did not meet with your expectations.

I believe our online team has been in contact with you and advised you that your documents were forwarded to the finance team and that your refund will be processed very soon.

We apologise for any inconvenience and trust you will continue to use our products with confidence

It is our goal to retain you as a satisfied customer.

Thank you kindly

Regards

Ludfia Pillay