Terrible Service

<p>I have received the worst service from the Makro online team both with the call centre and the Makro Ottery I thought that was speedy service and thought I would be able to pick it the next day but I received no further communication and by Monday I called the call centre and was told they are working on it and I would be notified soon to come and collect. By Wednesday I had not received any communication and phoned directly to the Ottery store to find out if they had any update. There I spoke to Galiema, waited on the line for over 30mins while she spoke to the head office, and was told that there is a problem with my order and IT was attending to it and I would be notified the next day to collect. store. This was my first time making a purchase online with Makro but have done it countless times with other stores and have never had any problems. The purchased was made on Friday 25 November 2016 and payment made at the same time. I selected to pick up my order at the store as delivery would take too long, or so I thought. Saturday Morning I received an email from Makro saying my payment has been received and my order is being processed. I thought that was speedy service and thought I would be able to pick it the next day but I received no further communication and by Monday I called the call centre and was told they are working on it and I would be notified soon to come and collect. By Wednesday I had not received any communication and phoned directly to the Ottery store to find out if they had any update. There I spoke to Galiema, waited on the line for over 30mins while she spoke to the head office, and was told that there is a problem with my order and IT was attending to it and I would be notified the next day to collect. Friday morning I had not received any emails or messages and called the call centre again. I expressed my concern about the delay and also not getting any feedback and was told that I would be able to pick up my order by the end of the day. Saturday morning I received an sms saying that my order has been delayed and I would be notified when complete. I called into the Ottery store today , Sunday, 04 December 2016, and spoke to Candace, explained everything to her and was told she would call the head office and get back to me in 15mins. More than an hour later I had not been contacted so I called again and spoke to Candace. She gave me the same story Galiema had told me on Wednesday and I told her that was not good enough and I wanted to speak to her manager. She then told me she is the manager of online. I was shocked that the manager of the department had not once apologized about the delay and could not even get back to me when she said she would. 5 minutes after I put the phone down I was contacted by Thabiso Ditsele to tell me what happened and he was informed I want to cancel my order. He told me I had to wait 3 days for a refund but my payment reflected in their account the next morning. Shocking to say the least. Since cancelling my order I have received emails and SMSs to notify me of the cancellation , 3 in one hour but no communication about the delay in my purchase. Let’s see how long I have to wait to get my money back.</p> <p>Goodbye Makro, you will not be seeing me again.</p> <p> </p> <p> </p>