1 reviews | Active since Oct 2016
Terrible Service
<p>Good Day, I would like to name and shame makro Montague Gardens, Our fridge has stopped working and we have been with out a fridge now for 2 weeks and it is still not fixed, our food has gone off now and we are having to buy new food all the time and even that food goes off, They do not contact us to say whats happening or to give us a update all they say is they waiting on parts, I mean really does it take 2 weeks for parts to come, at least offer a replacement fridge or even a loan fridge untill our fridge gets replace, i think this is absolute ******* and so unfriendly, cant someone at least get us a loan fridge until ours gets fixed or do something about it.</p>
Thank you for bringing this to our attention, we appreciate the time you took to report your dissatisfaction with the fridge purchase at our Montague gardens store.
At Makro we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations.
I believe (Tiaan Esterhuyse ) the regional Manager from Hisense has been in contact with you and advised you that the parts will be delivered tomorrow.
We deeply value your relationship with Makro and are committed to providing you with the highest level of service simply because our customers deserve the very best.
We apologise for any inconvenience and trust you will continue to use our products with confidence.
Regards
Mmule Moropa
Thank you for bringing this to our attention, we appreciate the time you took to report your dissatisfaction with the fridge purchase at our Montague gardens store.
At Makro we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations.
I believe (Tiaan Esterhuyse ) the regional Manager from Hisense has been in contact with you and advised you that the parts will be delivered tomorrow.
We deeply value your relationship with Makro and are committed to providing you with the highest level of service simply because our customers deserve the very best.
We apologise for any inconvenience and trust you will continue to use our products with confidence.
Regards
Mmule Moropa