terrible service

<p>This morning I bought a fridge at Makro in Centurion.</p> <p> </p> <p>When I enquired about delivery I was told that it's a non-negotiable R600 fee. My delivery address was about 8km from there at my new home. I don't live there yet.</p> <p> </p> <p>I was promised that the fridge would be delivered within an hour. That was about 10am. I went there and started waiting. After 2 hours I called and was told that they running a bit late but that delivery should be within the next 15 minutes. Eventually at about 1.30pm I called again and threatened to cancel the deal. I was again assured that delivery would take place within the next 5 - 10 mins.</p> <p> </p> <p>Eventually at 2pm after I had waited for nearly 4 hours they finally arrived. I know that they were in the vicinity about a hour earlier already so when I noticed that they came from the direction of the local supermarket I realized that they decided to first have their lunch while I waited for them. I had not had anything to eat yet and there is nothing at my new home to eat or drink except water. I also had to urgently get to the shops.</p> <p> </p> <p>When they finally arrived at my house they were suddenly in a terrible hurry. I asked them to please unpack the fridge and take the packaging with them but they refused. So now I'm stuck with a lot of polystirene and cardboard box to get rid of as well.</p> <p> </p> <p>I just think it's terrible to pay R600 to have something delivered 8km away and then having to wait nearly half of your Sunday. There were lots of other goods to be delivered on the truck as well. It's not like they drove just for me.</p> <p> </p> <p>I will never buy anything there again.</p> <p> </p> <p> </p>