Terrible Service

<p>I bought groceries online from Makro and some of the items were out of stock so they had to refunded. I sent them an email on the 11th August requesting to be refunded and they requested me to provide my banking details and copy of ID, I did that. On the 29th August, I had to resend an email asking when I will be getting my refund, I was then told that my payment is waiting for proof of payment. I asked why I wasn't told about this proof of payment before and what would have happened if I didn't ask about the processing of my refund. Till today, I havent received any response from Makro online.</p>