Terrible service

I tried to purchase a water container at Makro Cape Gate which they advertised. I was told they do not stock it??? I have to purchase it online. I was promised a 21 day delivery time. I tried their online tracking facility, this is a myth. After several calls and a complaint on their web site to find my order, they still have no idea where my order is or when it will be delivered, but it is clear it will not be in the 21days they promise, “Should maybe be here end of next week”. They just could not be bothered about you or your order. They promise to call you back and never do. No feedback, no clue, no care, it won’t be on time wait for your sms. Never ever have I had this poor service with any of the other online store providers I have used, they could always indicate to you where your order is and when you can expect it.