Terrible Sales service

I've been doing my Vodacom cellphone contract upgrades with Makro for over 10 years. I phoned earlier the week to get the upgrade list, mailed my request to Strubensvalley's cellphone department as well - but NO LUCK. This morning I phoned again and requested it. It was mailed a few min. later. We stay about an hours drive from Makro, so I wanted to upgrade 2 of my contracts that are due, I had a terrible sales service experience. Firstly, Makro Strubbensvalley had no stock of the upgrade phone I wanted - it's not the first time, then I was told that I can't because Vodacom has not marked my Finance Deal indicator. Then I was told by Makro personal to phone Vodacom from my cellphone. I phoned from my cellphone and was told my account is in excellent standing, I can proceed with the upgrade - the consultant from Vodacom even spoke to the salesperson at Makro to confirm that they can proceed. Next, I was told by the salesperson @ Makro that because I have something on Debt Restructuring, They had to log a case with Vodacom to mark the Finance Deal indicator and proof that my Vodacom account is not part of my Debt restructuring, The manner in which I was treated in public is mind-blowing. I was told by Lerato from Makro that it takes 1-4 hours for Vodacom to respond. An Hour later the status on my phone showed - case closed - I phoned Makro - Lerato again to find out if I can come back and proceed with the upgrade. I was then told to log a dispute with Vodacom as they rejected my upgrade - I can't upgrade if I'm doing Debt Restructuring - even if my Vodacom account is not part of my Debt Restructuring and even if I have managed my account and I'm not in debt with Vodacom. It is the first time I hear **** like this, the manner in which you are treated in front of other members of the public - unfriendly and politely rude - I've upgraded all my other contracts on all networks before without any problem. I seriously think I should just reconsider my business with both Vodacom and Makro. The service of both just showed me that there is NO MILE - NEVER MIND AN EXTRA ONE!