Terrible returns policy. Misleading!

Very bad returns policy Makro offers. I bought a set of curtains, fitted them to find out they were not the same color as the ones I already had. I tried to pack them back into their original packaging and unfortunately the plastic opened up on the side, as the packaging is not the strongest. Took them back to be told no return because the plastic was open. How is it possible to try something, if you can't open the packaging? Very upset that their return policy actually doesn't allow you to return things. One day difference and my return was regected.