Terrible Refund Experience!

I bought groceries to the value of R1400. When checking out, the cashier rang up 4 x bags of Rice but we had only taken 2 bags. Noticed the error once we got to the vehicle.

Went back inside and politely explained to the manager what had happened. Manager said we should stand where we are while she calls the camera room to that they can VERIFY that we only rang up 2 bags of rice! (So you suggesting I am a **** and *****???)

SO now I am treated suspiciously and made to wait until the manager hears back from the camera room. After 5 mins, camera room calls back confirming our story. In order to get the refund, I have to walk out the shop and go the returns office. At the returns office I am issued with a voucher for the amount and now I must go into the shop to a teller so that I can get my money back.

All in all - 45min of my time Wasted!!!!

Makro - You cannot deal with customers like this!!! If I have just spent R1400 do you really think Im going to try and pull a fast one for R58???

Had that happened at one of the other major retailers, I would have had my hard earned money within 10mins. No matter how big you are you cannot disrespect your customers like I was disrespected today. Shame on you Makro!!!