gmsh
ghulam mohammed shaik homaar

1 reviews | Active since Mar 2013

07 Dec 2020, 15:20

terrible product from Makro/Ryobi

Good day to all Once again I am having problems with the ryobi 50l compressor purchased brand new from Makro Springfield on 27/09/2020 not even 3 months old and the unit keeps running all the time with no pressure build up. This is the 4th time we are using this unit for simple DIY usage around the house. I take the unit back to Ryobi only to be told that it is a 7 - 14 working day period just to have a look at the product let alone fix yet it is still under warranty. This I cannot understand as this failure is not our fault but the products inferior quality. I had same problems with a 900 watt 115mm semi professional angle grinder which we used twice only to have the front bearing fail. In short I would never recommend Ryobi products as the service and repairs aftersales is appalling and bringing a store name like Makro down the drain. Do not be fooled by the cheap price and marked down specials rather invest in a product that is more expensive but built to last. Ryobi/Makro I await your speedy response to resolve this matter as soon as possible.

0
Replies (1)
Makro
Makro's reply07 Dec 2020, 15:52
Official
Good day Ghulam,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team