JR
Jean-Pierre Roux
1 reviews | Active since Mar 2017
18 Oct 2019, 13:08
Terrible Poor Service!!!
I placed an order online on the 7th of October.(Estimated delivery 2 - 5 working days). I phoned numerous times and was placed on hold numerous times and then the call cuts. I phoned back and phones where answered but no one talking (can hear the call centre agents talking in the background). Today is the 18th of October and I phoned again and guess what the call was cut again after I was placed on hold and no one phoned me back. Poor service, will never buy Online from you again and will not recommend it to anyone. Can someone at Makro just do their jobs???
Helpful (0)
Replies (1)0
Replies (1)
Makro's replyOfficial
18 Oct 2019, 15:15Good day Jean-Pierre,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the poor customer service you have received and for the inconvenience this delay has caused you. We will contact the necessary departmental management to assist and advise on delivery. The soonest feedback is received, we will contact you.
Please be advise that feedback will be relayed within 48 working hours.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the poor customer service you have received and for the inconvenience this delay has caused you. We will contact the necessary departmental management to assist and advise on delivery. The soonest feedback is received, we will contact you.
Please be advise that feedback will be relayed within 48 working hours.
Kind Regards,
Makro Hellopeter Team
Makro's reply18 Oct 2019, 15:15
Official
Good day Jean-Pierre,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the poor customer service you have received and for the inconvenience this delay has caused you. We will contact the necessary departmental management to assist and advise on delivery. The soonest feedback is received, we will contact you.
Please be advise that feedback will be relayed within 48 working hours.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the poor customer service you have received and for the inconvenience this delay has caused you. We will contact the necessary departmental management to assist and advise on delivery. The soonest feedback is received, we will contact you.
Please be advise that feedback will be relayed within 48 working hours.
Kind Regards,
Makro Hellopeter Team