Terrible ordering from Makro ONLINE

Ordering online from MAKRO is a never-ending story. They'll take your money and forget about you. We ordered an oven. Paid. Received and email that our order is processed and being PACKED.... 40 days passed in which we have been phoning and emailing relentlessly. The call centre is very useless with following up on order status. NO one could give answers. NO correspondance. In the end a helpful manager I somehow reached directly in Bloemfontein figured out that Makro never placed our order with the oven-company... ALSO NO compensation offered. The manager did apologise. We will unfortunately NOT order again from Makro. As WE had to do ALL the follow up phone calls and emails...........And we literally had to FIGHT for our product.......... No thank you.