MC
Mia C
1 reviews | Active since Jan 2019
15 Oct 2019, 11:20
TERRIBLE online shopping experience!
HI i placed an online order on 06.10.2019. no communication from your side to tell me there is issues.i had to phone you ccentre numerous times. i got the news that the item i ordered was out of stock,and that i can phone the branch,,,(cape gate) which i did,i spoke to NIkcy-she promised to phone me back after trying to get a washing machine from another branch.no call back.i phoned the call centre again.promised to phone me back by 10am 14.10.no call back.phoned today... c/centre said that there was no updates after my call..wanted to speak to manager-cutoff.R5000 order
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Replies (2)
Makro's replyOfficial
15 Oct 2019, 13:02Good day Mia,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the inconvenience this has caused you and for the poor customer service you have received. Should there be any delays in your order, you should be advised so arrangements can be made with you and this was not done. We will contact the stores management and liaise with them for a resolution. As soon as we receive further feedback we will contact you.
Please be advised that feedback is to be relayed within 48 hours.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the inconvenience this has caused you and for the poor customer service you have received. Should there be any delays in your order, you should be advised so arrangements can be made with you and this was not done. We will contact the stores management and liaise with them for a resolution. As soon as we receive further feedback we will contact you.
Please be advised that feedback is to be relayed within 48 hours.
Kind Regards,
Makro Hellopeter Team
Makro's reply15 Oct 2019, 13:02
Official
Good day Mia,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the inconvenience this has caused you and for the poor customer service you have received. Should there be any delays in your order, you should be advised so arrangements can be made with you and this was not done. We will contact the stores management and liaise with them for a resolution. As soon as we receive further feedback we will contact you.
Please be advised that feedback is to be relayed within 48 hours.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the inconvenience this has caused you and for the poor customer service you have received. Should there be any delays in your order, you should be advised so arrangements can be made with you and this was not done. We will contact the stores management and liaise with them for a resolution. As soon as we receive further feedback we will contact you.
Please be advised that feedback is to be relayed within 48 hours.
Kind Regards,
Makro Hellopeter Team
MC
Mia C's updateReviewer Update
15 Oct 2019, 13:10Hi
Ive send numerous requests online via internet and mailed and called a few times.
i have yet to receive any feedback or delivery.
i understand that you have a 48 hour policy,but please understand that this 48 hours just gets moved on every single day i phone or mail.and i will have to use a laundry service now that will make this ,supposed to be good price on machine ,a total loss.
i bought this washing machine with the promise of 2-5 days delivery.
if it was communicated that there was a problem,i would have cancelled the order and bought from other supplier(but it seems as if i wont even be able to cancel the order)
Ive send numerous requests online via internet and mailed and called a few times.
i have yet to receive any feedback or delivery.
i understand that you have a 48 hour policy,but please understand that this 48 hours just gets moved on every single day i phone or mail.and i will have to use a laundry service now that will make this ,supposed to be good price on machine ,a total loss.
i bought this washing machine with the promise of 2-5 days delivery.
if it was communicated that there was a problem,i would have cancelled the order and bought from other supplier(but it seems as if i wont even be able to cancel the order)
MC
Mia C's update15 Oct 2019, 13:10
Reviewer Update
Hi
Ive send numerous requests online via internet and mailed and called a few times.
i have yet to receive any feedback or delivery.
i understand that you have a 48 hour policy,but please understand that this 48 hours just gets moved on every single day i phone or mail.and i will have to use a laundry service now that will make this ,supposed to be good price on machine ,a total loss.
i bought this washing machine with the promise of 2-5 days delivery.
if it was communicated that there was a problem,i would have cancelled the order and bought from other supplier(but it seems as if i wont even be able to cancel the order)
Ive send numerous requests online via internet and mailed and called a few times.
i have yet to receive any feedback or delivery.
i understand that you have a 48 hour policy,but please understand that this 48 hours just gets moved on every single day i phone or mail.and i will have to use a laundry service now that will make this ,supposed to be good price on machine ,a total loss.
i bought this washing machine with the promise of 2-5 days delivery.
if it was communicated that there was a problem,i would have cancelled the order and bought from other supplier(but it seems as if i wont even be able to cancel the order)