Terrible Online shopping experience.

<p>I placed an order on Saturday morning, 26 November under the pretence of delivery within 2-5 business days. On Wednesday, 3rd business day I phoned the Strubensvalley branch, since I have received no updates on the order. The person I talked to assured me that the delivery will be made by Friday. On day 5, Friday, I phoned in the morning at 10:50. I was assured yet again that the delivery is on the way. By 15:44 no delivery was made, and no update received, so I phoned again where I was told that they were still busy picking the order. I explained that the items were birthday gifts for my kids, and were needed today. They were unable to make any arrangements to deliver the order as per their terms. I was as such forced to queue in a local shop to buy a present for my daughter. This after I spent just short of R4000 at Makro without anything to show. </p> <p> </p> <p>If you don't know how to operate an online business, leave it to the experts. Do not create an expectation that you cannot honor. I am disgusted with the level of communication and customer service (or rather, the lack thereof). </p> <p> </p> <p>Thank you for making me the dad that could not give his daughter(s) the present they expected. </p>