Terrible online shopping experience!!!

I bought three products on the Makro website on the 23rd November. The website says that delivery will take 5-10 working days. Delivery was made today the 12 December, this is 14 working days after the order was confirmed. Hell I have a product that's coming from Amazon in the USA, and that's going to get to me faster than it takes Makro to deliver an order 20km down the road! The late delivery was not even the worst part of the experience.

Makro used a third party to do the delivery, I had to phone them twice to locate my order as it got lost in their warehouse! If you are going to use a third party to courier make sure they make your deliveries in a quick and professional manner. It is Makro's responsibility to insure that their customers get their orders, and should not expect their customers to run after the couriers. The courier company was Dawn Wing who to be honest have a shocking record on the internet.

The worst part of the experience is the way Makro packaged the goods. One expects the goods to be packaged in a professional manner especially seeing as Takealot.com, Zando, Superbalist, Onedayonly, and runwaysales, all package their goods so nicely. In Makro's case it looks like they gave bubble wrap and sticky tape to a five year old!

To use the Makro online service again I would need to be getting something for free as I would not trust this service again with something that I have had to pay for.