1 reviews | Active since Feb 2023
Terrible Online Shopping and Refund Experience
Subject: Terrible Online Shopping and Refund Experience
I am deeply disappointed with the service I received from Makro regarding an online purchase. I placed an order and paid via Payflex, with the funds successfully debited from my account. However, my order was canceled, and I have spent five frustrating days trying to resolve the issue.
Initially, Makro claimed it was a Payflex issue and advised me to contact them. After reaching out to Payflex, they promptly provided proof of payment, which I forwarded to Makro. Yet, there was still no resolution or constructive feedback from Makro.
Eventually, Makro agreed to process a refund. However, more than 22 hours later, I still have not received any communication or update on when I will get my money back.
The lack of accountability, poor communication, and delays have been completely unacceptable. As a loyal customer, I expected much better from Makro. This experience has left me frustrated and feeling undervalued.
If you value your time and peace of mind, I would strongly caution against using Makro's online services until they improve their processes and customer support.
And still no joy 28 days later after speaking to multiple customer service agents. I have received no feedback or compensation. A simple "sorry" does not feed my family or resolve the matter.
If I had not paid my Makro account, I would be in bad debt. What are the consequences of your actions as a service provider in this situation? This lack of customer care and service is absolutely unacceptable, and I am deeply annoyed and frustrated by how this has been handled.
I expect immediate feedback and resolution to this issue. Please treat this with the urgency it deserves.
A Highly dissatisfied consumer
Joanne Ramburan
And still no joy 28 days later after speaking to multiple customer service agents. I have received no feedback or compensation. A simple "sorry" does not feed my family or resolve the matter.
If I had not paid my Makro account, I would be in bad debt. What are the consequences of your actions as a service provider in this situation? This lack of customer care and service is absolutely unacceptable, and I am deeply annoyed and frustrated by how this has been handled.
I expect immediate feedback and resolution to this issue. Please treat this with the urgency it deserves.
A Highly dissatisfied consumer
Joanne Ramburan
I am extremely disappointed with the service I have received from Makro regarding my refund. It has been 33 days since I initiated my refund request, yet the issue remains unresolved despite multiple follow-ups.
Each time I contact your team, I am met with vague assurances and no concrete progress. This has caused unnecessary frustration and wasted time. As a loyal customer who has trusted Makro for many years, this lack of efficiency and customer care is unacceptable.
I kindly request that Makro take immediate action to resolve this matter. I expect the refund to be processed promptly and for better communication throughout the process.
Looking forward to your urgent response.
I am extremely disappointed with the service I have received from Makro regarding my refund. It has been 33 days since I initiated my refund request, yet the issue remains unresolved despite multiple follow-ups.
Each time I contact your team, I am met with vague assurances and no concrete progress. This has caused unnecessary frustration and wasted time. As a loyal customer who has trusted Makro for many years, this lack of efficiency and customer care is unacceptable.
I kindly request that Makro take immediate action to resolve this matter. I expect the refund to be processed promptly and for better communication throughout the process.
Looking forward to your urgent response.