Terrible Online Shopping

Item: Makro
Rating: 1
Author: brad R

I ordered goods online and had to go into the store 4 times to have one half of my products delivered. The queue to deal with the online team was longer than the in store queue, so it kinda defeated the point of online shopping.

I have escalated my query to the team for the remaining goods to be delivered, with no answer. In addition, the call centre is completely unavailable for the past two days :-(

Helpful (0)

Replies (1)

Makro's replyOfficial

12 Jan 2020, 12:03

Good day Brad,

Thank you for your review on our Hello Peter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.

Kindly note that we will contact the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24 - 48 working hours.

Once again we do apologize for the inconvenience caused and service received.

Hope you find the above in order.

Kind regards,
Makro Hello Peter Team

Makro's reply12 Jan 2020, 12:03

Official