SR
Sunera R
1 reviews | Active since Sept 2019
16 Sept 2019, 20:11
Terrible online service - order not received
We recently purchased a stove and oven from Makro Online. This was almost two months ago. We were originally scheduled to receive these in August, however, to date we have not received anything. We have followed up with the call centre and the direct branch involved, and complained countless times, and yet we still haven't received either the products or our money back. This is shocking customer service and we have been out of pocket for over R8k for two months and counting. We have run out of options now and will need to have a formal complaint raised.
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Replies (2)
Makro's replyOfficial
17 Sept 2019, 08:44Good day Sunera,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the poor customer service you have received in this regard and for the inconvenience this has caused you. We will contact our store for urgent assistance and as soon as feedback is received, we will contact you.
Feedback to be relayed within 48hours.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the poor customer service you have received in this regard and for the inconvenience this has caused you. We will contact our store for urgent assistance and as soon as feedback is received, we will contact you.
Feedback to be relayed within 48hours.
Kind Regards,
Makro Hellopeter Team
Makro's reply17 Sept 2019, 08:44
Official
Good day Sunera,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the poor customer service you have received in this regard and for the inconvenience this has caused you. We will contact our store for urgent assistance and as soon as feedback is received, we will contact you.
Feedback to be relayed within 48hours.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the poor customer service you have received in this regard and for the inconvenience this has caused you. We will contact our store for urgent assistance and as soon as feedback is received, we will contact you.
Feedback to be relayed within 48hours.
Kind Regards,
Makro Hellopeter Team
SR
Sunera R's updateReviewer Update
24 Sept 2019, 10:22Thank you Makro, my order has since been delivered promptly!
SR
Sunera R's update24 Sept 2019, 10:22
Reviewer Update
Thank you Makro, my order has since been delivered promptly!