Terrible Online Service from Makro

I am extremely disappointed with the poor service I received from Makro regarding my order MAK***, placed on 28 November.

Only part of my order was delivered, and I received no communication about the missing item—salt. After waiting three weeks, I had to follow up with customer service myself, only to be informed that the salt was out of stock and the order had been cancelled without notifying me.

To make matters worse, I had to drive to your Riverside store to purchase the salt, which was in stock there. Adding insult to injury, I now have to wait up to 10 days for a refund for an item that should never have been processed if it wasn’t available.

The lack of communication, inconvenience, and slow refund process is unacceptable. Makro's online service has been incredibly disappointing, and I hope this serves as a wake-up call to improve your processes.