1 reviews | Active since Jul 2016

11 Jul 2017, 11:16

TERRIBLE online service

<p>I placed an order on Makro websites last week Tuesday (4 July 2017). Until today, 11 July 2017, I have recieved NO communication nor have they delivered the order I placed. I paid for delivery and was advised that it will take 2-5 working days to be delivered. </p> <p> </p> <p>The status of my order has NOT been updated and I emailed - no reply. I called in and was palced on hold for over 6 minutes. I will NEVER use Makro every again!!! <br /><br />The service is terrible!!!!!! </p>

0
Replies (2)
Makro
Makro's reply12 Jul 2017, 08:20
Official

Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.


Regards
Mbali Makhanya

Makro
Makro's reply17 Jul 2017, 15:35
Official

Good day,

Thank you for your complaint and apologies for the inconvenient caused. I understand that the store has been in-contact with you and the issue is now resolved.

Regards

Mbali Makhanya