PZ
Pieter Z
1 reviews | Active since May 2011
20 Feb 2019, 09:17
Terrible online return experience
I bought a vacuum cleaner online. It was defective from the start.
Took them a month to collect the vacuum cleaner and another month later I have received no update or confirmation of refund/replacement.
When calling the call centre I was told that I would be put through to Martin Hlongwane, but the phone is simply placed on hold and I never get through to him.
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
20 Feb 2019, 09:48Good day Pieter
Thank you for your feedback.
I'm sorry to hear about your recent experience that you had with your vacuum, that was purchased at our online store.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business we remain committed to ensuring that you our valued customer, have an exceptional experience.
I've escalated this to the relevant department for it to be looked into.
Once any feedback is received I will be in contact with you.
Regards,
Otsiele Boikanyo
Thank you for your feedback.
I'm sorry to hear about your recent experience that you had with your vacuum, that was purchased at our online store.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business we remain committed to ensuring that you our valued customer, have an exceptional experience.
I've escalated this to the relevant department for it to be looked into.
Once any feedback is received I will be in contact with you.
Regards,
Otsiele Boikanyo
Makro's reply20 Feb 2019, 09:48
Official
Good day Pieter
Thank you for your feedback.
I'm sorry to hear about your recent experience that you had with your vacuum, that was purchased at our online store.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business we remain committed to ensuring that you our valued customer, have an exceptional experience.
I've escalated this to the relevant department for it to be looked into.
Once any feedback is received I will be in contact with you.
Regards,
Otsiele Boikanyo
Thank you for your feedback.
I'm sorry to hear about your recent experience that you had with your vacuum, that was purchased at our online store.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business we remain committed to ensuring that you our valued customer, have an exceptional experience.
I've escalated this to the relevant department for it to be looked into.
Once any feedback is received I will be in contact with you.
Regards,
Otsiele Boikanyo
PZ
Pieter Z's updateReviewer Update
20 Feb 2019, 21:48So Martin called me this morning. I asked for an email with my options. Nothing received. Makro/supplier currently sitting with my product and my money for almost a month ?
PZ
Pieter Z's update20 Feb 2019, 21:48
Reviewer Update
So Martin called me this morning. I asked for an email with my options. Nothing received. Makro/supplier currently sitting with my product and my money for almost a month ?