Terrible online purchase experience

Most unprofessional customer experience I have ever envoubgered. Ordered a grey school bag online and a pink one was delivered. The bag is for a boy. When I reported this it was arranged for the bag to be collected to be inspected. I asked if the correct bag can be delivered at the same time. No, this is their process. I left them to their processes. I am now still waiting for the replacement item or a refund so that I can go buy the bag somewhere else. I am being told the refund process takes 7 working days. This order was placed AND PAID FOR on 6 May.

This is ridiculous. I could have walked to the nearest makro and walked back in less the time this "online" purchase is taking.

I have been calling the call centre for 2 weeks and keep getting told someone will call me back.

I will never ever purchase anything from makro again, they clearly have no regard for client service.