Terrible Online Purchase Expereince

Item: Makro
Rating: 1

I bought tools on 30/11/2017 for a work using the makro online shopping centre. Eventually 3 weeks later my tools arrived and my invoice is only for a R99 USB Flash drive. The total on my invoice is R1678 and I used my personal credit card for this transaction. I now need a proper invoice to claim the money back from work. I have send messages twice on the makro Contact Us page. No answer. I have emailed ********** No answer. I have emailed ********** No answer. I have sent a message via Twitter. No answer. Where to next?

Helpful (0)

Replies (2)

Makro's replyOfficial

08 Jan 2018, 07:57

Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.

Regards

Mbali Makhanya

Makro's reply08 Jan 2018, 07:57

Official

Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.

Regards

Mbali Makhanya

's updateReviewer Update

09 Jan 2018, 08:54

Good Morning Mbali Thank you for your response 25hrs ago. How much longer will it take someone at Makro to generate an invoice? Regards

's update09 Jan 2018, 08:54

Reviewer Update

Good Morning Mbali Thank you for your response 25hrs ago. How much longer will it take someone at Makro to generate an invoice? Regards