AY
Adam Y
1 reviews | Active since Apr 2019
24 Apr 2019, 13:20
Terrible online ordering experience.
I made an online order one month ago and I am still waiting to recieve it. Just some basics like cleaning agents and such.
I phoned their call centre and I was told "Sorry we are out of stock and we will send off you order when we have stock again?"
When will this be? 2025?
I paid for the items already !
If anyone at Makro see's this then please resolve.
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Replies (1)
Makro's replyOfficial
24 Apr 2019, 14:45 Good day Adam,
Thank you for your Feedback.
We are sorry to hear about your recent experience that you received with regards to the delivery of your online order, this is definitely not the type of service that we would want for you as our customer.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business, we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience in store.
This complaint was escalated to the relevant parties for it to be looked into and for preventative measures to be put in place.
Feedback will be provided once received.
Kind Regards,
Hellopeter Team
Thank you for your Feedback.
We are sorry to hear about your recent experience that you received with regards to the delivery of your online order, this is definitely not the type of service that we would want for you as our customer.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business, we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience in store.
This complaint was escalated to the relevant parties for it to be looked into and for preventative measures to be put in place.
Feedback will be provided once received.
Kind Regards,
Hellopeter Team
Best regards,
Makro's reply24 Apr 2019, 14:45
Official
Good day Adam,
Thank you for your Feedback.
We are sorry to hear about your recent experience that you received with regards to the delivery of your online order, this is definitely not the type of service that we would want for you as our customer.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business, we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience in store.
This complaint was escalated to the relevant parties for it to be looked into and for preventative measures to be put in place.
Feedback will be provided once received.
Kind Regards,
Hellopeter Team
Thank you for your Feedback.
We are sorry to hear about your recent experience that you received with regards to the delivery of your online order, this is definitely not the type of service that we would want for you as our customer.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business, we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience in store.
This complaint was escalated to the relevant parties for it to be looked into and for preventative measures to be put in place.
Feedback will be provided once received.
Kind Regards,
Hellopeter Team
Best regards,