Terrible online order service, unfortunately Makro isn't what it used to be!

I wish I could rate 0 stars. I won't support Makro anymore. I ordered an item about a month ago and on the day of delivery they just cancelled it without any explanation and refunded my money, luckily.

17 Feb - placed order 21 Feb - delivered (damaged item so I logged a return) The response mail said they will collect within 2-4 working days. 3 Mar - I send follow up mail as it is day 4 and NO feedback given 4 Mar - I phone them and asked to please check what is going on, the lady answered someone will get back to you between 24 - 48 hours. I laughed and asked what should I do if I don't hear anything back? She assured me I will. 6 Mar - NOTHING!!!! As expected.

I'm not even surprised by the 19 000+ complaints on Hello Peter. I don't know why Makro took on the online products if they can't deliver the service, its doing more harm than good unfortunately!