1 reviews | Active since Mar 2019
Terrible online experience
I have just received the first phone call back from Makro regarding my delayed online order which was supposed to arrive on 22 February after I have phoned their customer care line 5 times! They have finally discovered that one of the items that we have ordered is not available at the branch that they are sending it from and will now send partial order from one branch and other item from another branch. How has this taken almost a month to figure our and inform your client? And why does the client have to phone 5 times to get to the bottom of what should have been something that the client should have been informed about when they placed their order? I still have no idea when I will receive the order as the call centre person has to find that out and call me back. Hopefully I will actually get a call back and won't have to phone back another 4 times before I get any answers. Terrible online experience, much better service and delivery from Takealot, will most definitely rather do my online shopping there.
Thank you for bringing this to our attention.
Kindly be advised that since we updated our website we have experienced some server issues, as a result, we have a lot of complaints regarding online orders and the website. I hope that you can understand that since this is affecting all users that we have been receiving an incredibly high volume of contact requests from users in regards to this.
This has admittedly slowed our response times down considerably, but know that we are doing our best to still respond to all inquiries as soon as we can.
It is currently a top priority for our IT team and they are doing their best to sort this out as soon as possible.
Again, we apologize for any inconvenience this issue has caused, but we do ask for your patience while we move to resolve this issue in a timely manner.
Kind regards
Otsiele Boikanyo
Best regards,
Thank you for bringing this to our attention.
Kindly be advised that since we updated our website we have experienced some server issues, as a result, we have a lot of complaints regarding online orders and the website. I hope that you can understand that since this is affecting all users that we have been receiving an incredibly high volume of contact requests from users in regards to this.
This has admittedly slowed our response times down considerably, but know that we are doing our best to still respond to all inquiries as soon as we can.
It is currently a top priority for our IT team and they are doing their best to sort this out as soon as possible.
Again, we apologize for any inconvenience this issue has caused, but we do ask for your patience while we move to resolve this issue in a timely manner.
Kind regards
Otsiele Boikanyo
Best regards,