TERRIBLE Online and customer services

After receiving the wrong online order, I phoned Makro Customer Services 7 times before finally being helped...I was unable to log a return ticket online and they said they had logged one for me. Today, AGAIN after 7 calls, they told me a ticket was never logged...they then said they have now logged a ticket for me and gave me a reference number.

Later, upon wanting to track my returns progress, the reference number is not working. I've received NO feedback regarding the matter and NO reply on emails I've sent out since the day the product came....TERRIBLE online services and customer services are unhelpful and unfriendly.