Terrible On-Line Service...still waiting for order over a month later

I ordered a microwave online on 29 November 2019 (Black Friday). Until today (7 January 2020), I have not received the microwave. I called the online customer services number two weeks ago. After numerous calls and requesting for the query to be escalated, this has not been resolved. I was told that the follow up team would call me back. I did not receive any calls from the follow-up team. Each time I call, I am told that Makro's follow-up team is working on it. On my last phone call to Makro On-Line, I was told that the microwave was with the courier company Dawn Wing. I personally called Dawn Wing and gave them the Makro Order Number. Dawn Wing informed me that they did not receive a package for delivery with the Makro Order Number. On the Makro website the tracking indicates that the microwave was packaged on 2 December 2019, and no progress is indicated on the site. This is terrible service with on-line orders. No one knows where the product is.