Terrible Makro Online Purchase experience – Incorrect store collection.

On the 23rd June 2019, I made an online purchase for an online ‘Exclusive’ deal. Upon check out I indicated that I would like to have the instore collection at the Amanzimtoti store. When the confirmation email came through I noticed that it was for Germiston collection. I immediately called the online service centre to have the problem corrected. The call centre staff are very polite and concise while on the phone, but no follow up were done as promised. I was promised someone will contact me to indicate that the problem was resolved and let me know when I can collect the purchase. I have now called numerous times, spoken to different people every time. I have even emailed the issue through thinking that this may be a more direct approach, but no reply or answer to the email. I want the product, it was a great deal, but to wait almost two weeks to have the item available at the correct store for me to collect is just dismal (an instore collection should be a convenient service). I don’t usually complain but this is extremely frustrating as I want and need the product, but my inconvenience has cost me more in the long run, with phone calls and time. It should be an easy fix for a national chain to change where a product gets released, whether the Amanzimtoti store of the Germiston one. My money has been taken with nothing to show for this, does this not constitute theft? Prefer to rate them with no stars if I could…