TERRIBLE MAKRO ONLINE PURCHASE EXPERIENCE

Just received my Samsung washing machine that I ordered online and its cracked. When you phone customer service you wait a very long time for them to answer. Finally got through to a VERY rude and unhelpful woman. Now to return or replace the machine is a huge process and inconvenience which will take a VERY long time. Think twice about ordering any big item online. MAKRO, WORK ON YOUR CUSTOMER SERVICE, ONLINE STORE AND DELIVERY !!!!