TERRIBLE MAKRO ONLINE EXPERIENCE. HALF AN ITEM DELIVERED

Absolutely terrible experience with Makro Online. Ordered the Alliance 18000 Btu aircon for R 9000 which was delivered with only the indoor Unit and not the outdoor unit.

Upon calling makro, they advised that it was dispatched by Makro Strubens Valley, who they excalated to, and 3 hours later I haven't received a call.

Upon calling streubensvalley myself, they don't know that the aircon comes with the indoor and outdoor unit and can not give me an answer it. They advised that they will find out about it and call me back. 2 hours later and no response.

I called again several times eventually having some one pick up. I spoke to Yolanda in the online department who is not aware of anyone by the name of Queen, who I spoke to initially.

She then advised that she'll transfer me to the department manager, to which I was disconnected, which was extremely frustrating. Based on the attitude of the person on the other end, it was almost like this was done on purpose.

I can not understand how Makro, a supposedly reputable store, can mess up an order, such an expensive one of that, and not care there after. Now I am R9000 short and with an unusable product. The most frustrating part about this experience, is I should have been able to get an answer on why the outdoor unit was not delivered and whether or not they can fulfill the order.

Never trust Marko, it really feels like you are buying from an ************* source in my opinion, and if you do, preferably not Streubensvalley, because there customer service is PATHETIC!