Terrible Makro Black 5 Day Service

I made an online order on the 23rd of Nov (During black 5 day), the terms stated it will be delivered between 7 to 10 working days, so i patiently waited. Its been long past 10 days now, but haven't received my parcel yet.

Five call-center agents (Busisiwe, Ziweli, Richard M, Hlamulo, Simon M) and +120mins of airtime later, i'm still caught up in this VERY UNPROFESSIONAL ping pong game they are playing. They keep telling me your parcel is with the courier, then they give you different courier names (Dawing Delivery, Makro-Fleet courier, Barloworld), of which non of those courier companies acknowledge they have the parcel.

I am VERY AGITATED, especially because of how my issue is being handled. Excuses ranging from particular call center agents being on lunch, to being given different courier names, to i cannot speak to a manager.

You have to hold on the phone for long minutes, 30 MINS! FOR A CALL TO TRACK YOUR PARCEL THAT YOU PAID FOR....? Ridiculous! Pathetic. I never expected this from a big corporate like MAKRO!

Please do not be fooled by these black Friday online deals with Makro, you will be utterly disappointed.

If there was a zero rating that's the one that would suit MAKRO online services.

DISAPPOINTING!