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Chad H

1 reviews | Active since Dec 2014

27 Nov 2017, 13:11

Terrible in store collection service

On Friday 24/11/2017 I place an order to be collected in store instead of delivery as I figured that normally in store collection with most store are faster than delivery. Now I understand it was Black Friday and most store were hectically busy but what makes matters worse is that a friend of mine order the exact same item from Takealot for delivery instead, on Saturday 25/11/2017 and received it this morning at 9am. Basically all I am trying to say is the Makro in store collection services really does not work I could have cut out the hassle of driving to collect the item and had it sooner had I chosen Takealot.

0
Replies (6)
Makro
Makro's reply28 Nov 2017, 12:25
Official

Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.

Regards
Zanele Zwane

CH
Chad H's update28 Nov 2017, 14:30
Reviewer Update
Its been 2 hours since you told me to except a call so will I be getting the call today or in the next 3-7 working days?
CH
Chad H's update29 Nov 2017, 13:48
Reviewer Update
More than 24 hours still no phone call
CH
Chad H's update30 Nov 2017, 11:07
Reviewer Update
So after not hearing anything at all I decided I would give the online team a call just to try my luck and see if I could get someone who was at least willing to help me... it was my lucky day as I got through to what seems like the one person at Marko who is willing to help the customer and go the extra mile even though she was not able to solve my problem she did her very best to try to help me and for that I am thankful, Thank you very much Success for your efforts if only Makro were able to have more employees like her.... I spoke to her at 10:50 AM on 30/11/2017
Makro
Makro's reply08 Dec 2017, 09:53
Official

Thank you for your response. We understand that you have received communication from our Customer Care centre regarding this issue.

We hope the above is in order.


Regards
Zanele Zwane

CH
Chad H's update08 Dec 2017, 10:17
Reviewer Update
You understanding is incorrect the only communication I received from Marko was when I wasted over R 100.00 of my airtime calling your call center to be feed a bunch of lies, I find it kind of funny that Makro only tries to make contact with me and responds after I have received my items, Makro made it really clear through their pathetic customer services how little they care about their customers, me and my family have been Marko shoppers for years but after this I am done with Makro.