Terrible experience with Makro Vaal.

Since purchasing a Trojan Elite 2000 Treadmill online, I've had nothing but a bad experience. The first treadmill they sent was damaged and by the looks of the box, it was definitely old stock. Given that everyone deserves a second chance, I sent it back (where they only sent 2 people to pick up and deliver a 115kg treadmil that measures 1m x 1.8m).

2 Treadmill to arrive(Only two delivery guy's, again...) was wrong stock from the manufacturer. Unfortunately it has started to cost me more money then it was worth. So I asked for a refund and collection. After waiting almost a week, I had to go into Makro Vaal myself to reconfirm that they would come pick it up. After two days off work, they finally come pick it up and as per the usual, 2 delivery guys.

A whole week went by with the product, now in their position. Still no confirmation of the return of my money. It wasn't a ZAR 500 kettle or toaster, this was a ZAR 15'000 Treadmill. After multiple phone calls, they finally phoned me back to say they'll transfer my money back to me.

Another week has gone by and I still don't have my money.

-From waiting 2 weeks for the first shipment (which was a day and a weekend late) -To being constantly off work to go into Makro Vaal, since reaching them by phone was impossible or pointless. Or to wait for delivery men to show up, so I can help them load and unload this heavy object.

To still be waiting for monetary return from such a big company, just disgusts me. Professional service is something we give clients in return for their business. The way they handled this is so poor, and that, after I spent thousands in their store.