Terrible experience with Makro Online

I've started buying things for my business and home on Makro Online, as I prefer online shopping and have found that I can score better deals with their bulk purchase offerings.

However, my last order was a total disgusting disaster!

I placed the order on Monday October the 2nd. to date only half the order has arrived - and it was delivered on a Sunday! Lucky someone was there!

I have called the call center about 7 times to ask where my missing items are and I have emailed twice, but to no avail. I have tried 2 numbers for the head-office so I can speak to the head of marketing or customer relations etc, but those numbers don't work!

My purchase for was general office stuff and groceries etc, and a spent over R4000. They are sitting with my money, and I haven't got the goods I purchased!

Every time I call the call center, I get a different story about where the stuff is: e.g. it's with the courier, or it's at the reception waiting for the courier, or today's one, it seems it has been delivered, but hey I'm not sure.

The matter has been escalated so many times now, I warn airplanes to watch out as it's probably a few km's above earth!

Anyone know how I can get my goods I've paid for? I even threatened to lay a charge at the police for them taking my money and not handing over the goods!

Please advise/help!