Terrible Experience with Makro and The Courier Guy – Zero Accountability

This has been one of the most frustrating and costly customer experiences I’ve ever had, and both Makro and The Courier Guy are to blame.

I purchased items from Makro online, trusting that they would partner with a reliable courier to ensure safe and timely delivery. That was a huge mistake.

The order was meant to arrive on 9 April, yet I had to chase updates for two days straight. On 10 April, I was told that only one part of the order arrived and the other would follow the next morning. I made it crystal clear that the second delivery needed to be there before 10:00 AM on 11 April — I even mentioned that contractors were scheduled for installation.

Despite repeated confirmations from The Courier Guy, including from their Operations Manager, the second delivery never arrived. Worse, there was no proactive communication, no call, and no follow-up. I had to keep initiating contact, receiving mostly robotic, generic replies that showed a complete lack of urgency.

I ended up paying contractors for nothing, wasting time, money, and energy — all because neither Makro nor The Courier Guy could stick to basic delivery commitments or provide meaningful updates.

This experience isn’t just about a late parcel — it’s about a total collapse in customer service, operational communication, and post-sale support. Makro must take full accountability for using an unreliable courier and not stepping in to resolve the issue when things went wrong.

If you're thinking of ordering large or time-sensitive items from Makro online, be warned: if something goes wrong, you’ll be left in the dark, footing the bill for their logistical failures.