Terrible experience with Makro

I placed this order on 6 January, and I was promised that delivery would take place on 19 January. I have been very patient throughout this process. However, despite my patience, the delivery has still not been completed, and I have had to constantly follow up myself.

More than a week after the promised delivery date, I was informed that the item needs to be returned because my address is allegedly incorrect. I find this explanation unacceptable and confusing, as I have purchased from Makro multiple times before using the same address without any issues.

What makes this situation worse is that:

I was the one who repeatedly had to follow up I received empty promises instead of real solutions Calls are disconnected, and no one calls me back There has been no clear communication or accountability This level of service is very disappointing and unprofessional.

At this point, I am no longer interested in ongoing excuses or false promises. I need one of the following resolved immediately:

Confirmation of immediate delivery, OR A full refund without any further delays I expect to be reimbursed for the inconvenience caused by the repeated calls, wasted time, and lack of proper service.